Account Executive Commercial

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, our success is driven by the talent and passion of our people. We are seeking a Account Executive to join our team in Saudi Arabia, specializing in Key Accounts. This role is critical in managing and expanding relationships with some of our most strategic customers. As a consultative sales professional, you will drive revenue growth, attract new business, and strengthen partnerships by aligning customer goals with innovative Genesys cloud-based solutions.

Key Responsibilities:

• Develop and execute a strategic sales plan for key accounts to drive growth and long-term customer success.
• Build strong relationships with C-level stakeholders and decision-makers.
• Identify customer needs and position Genesys Cloud solutions effectively.
• Lead complex sales cycles, including negotiations and contract closures.
• Drive customer retention and expansion through cross-sell and up-sell opportunities.
• Collaborate with internal teams to deliver outstanding customer outcomes.
• Stay informed about market trends, competitor activities, and industry best practices.

Minimum Requirements:

• 5+ years of enterprise sales experience, preferably within CCaaS, CX, SaaS, or cloud solutions.
• Proven track record of success in selling to large enterprise and key accounts in Saudi Arabia.
• Strong ability to engage with senior executives and key stakeholders.
• Excellent negotiation, collaboration, and consultative selling skills.
• Fluent in Arabic and English, with strong communication and presentation abilities.
• Ability to work independently and drive strategic initiatives in a fast-paced environment.

Why Genesys?

At Genesys, we are committed to diversity, inclusion, and sustainability. We offer:

• A flexible and collaborative work environment
• Competitive compensation and benefits
• Opportunities for career development and continuous learning
• A chance to work with some of the biggest brands in the region

Join Genesys to shape the future of customer engagement solutions and grow in a dynamic, supportive environment.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.