Spa Manager

Who We Are:

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just 'having a job'. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always strive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

Our Hotels and Clubs:

Aethos currently operates six properties and with more openings coming in 2025. The hotels in its portfolio currently includes Aethos Milan, Aethos Monterosa (located in the Italian Alps), Aethos Saragano (in Umbria), Aethos Sardinia, Aethos Corsica, and Aethos Ericeira (north of Lisbon). Coming in 2025, Aethos Mallorca (June 2025) and Aethos Madrid (2026). The portfolio consists of a mix of urban and leisure destinations, all aimed at providing an exceptional guest experience. Aethos has also recently opened its first members club in Milan, marking the beginning of its global network of members clubs. Aethos aims to create a collection of properties that will serve as clusters for its members and guests to enjoy. These clusters will comprise a city destination and a countryside or seaside destination within driving distance, offering a diverse range of experiences. The first of these clusters is located in Milan and Monterosa, and the next cluster will be in Lisbon and Ericeira.

Job Overview

Aethos is a reputable company in the hospitality industry, committed to providing exceptional services to our customers. As part of our continued growth and success, we are seeking a Spa Manager who will be responsible for overseeing the daily operations of the spa and wellness center, ensuring exceptional service, maintaining high standards of quality, and driving revenue. The manager will lead the spa team, implement strategies to enhance guest satisfaction, and ensure compliance with health and safety regulations.

Key Responsibilities

• Operational Management
• Oversee the day-to-day operations of the spa, ensuring all services run smoothly and efficiently.
• Develop and implement operational procedures to maintain 5-star standards in all areas of the spa.
• Manage the scheduling of appointments to optimize therapist availability and ensure seamless guest experiences.
• Monitor and maintain cleanliness, hygiene, and ambiance throughout the spa facilities.
• Team Leadership
• Recruit, train, and mentor a team of therapists, receptionists, and support staff to deliver exceptional service.
• Conduct regular performance evaluations and provide ongoing feedback and training.
• Foster a positive and professional team environment, promoting collaboration and motivation.
• Guest Experience
• Ensure every guest enjoys a luxurious and personalized spa experience, exceeding expectations at every touchpoint.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Develop exclusive treatments and packages tailored to the preferences of the hotel’s clientele, emphasizing the unique qualities of Mallorca.
• Revenue Management
• Develop and implement strategies to increase spa revenue through promotions, upselling, and innovative treatments.
• Monitor key performance indicators (KPIs) such as revenue per treatment, utilization rates, and guest satisfaction scores.
• Manage the spa’s budget, controlling costs while maximizing profitability.
• Product and Inventory Management
• Select and manage spa product lines, ensuring they align with the hotel’s luxury brand.
• Maintain inventory levels, placing orders as needed while minimizing waste.
• Build strong relationships with product vendors and negotiate favorable agreements.
• Health and Safety Compliance
• Ensure compliance with all health, safety, and hygiene regulations, including staff certifications and facility inspections.
• Implement and maintain protocols for safety and other public health concerns.
• Marketing and Partnerships
• Work closely with the hotel’s marketing team to promote spa services through campaigns, social media, and guest communications.
• Develop partnerships with local wellness providers, tourism organizations, and influencers to attract new clientele.
• Plan and execute special events, retreats, or workshops to enhance the spa’s appeal and reputation.

Qualifications

• Education and Experience
• Bachelor’s degree in hospitality, business, or wellness-related fields (preferred).
• Minimum of 3–5 years of spa management experience in a luxury or 5-star hotel setting.
• Experience in budget management and revenue generation in a spa environment.
• Skills and Competencies
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Knowledge of wellness trends, treatments, and high-end spa products.
• Ability to multitask and remain calm under pressure.
• Proficient in spa management software and Microsoft Office Suite.
• Languages
• Fluent in Spanish and English (required).
• Additional languages such as German or French are a plus.

Benefits

• Competitive salary and performance-based incentives.
• Training and development opportunities.
• Discounts on spa services and other hotel amenities.
• Opportunity to work in a luxury setting with a focus on wellness and hospitality excellence.