Customer Support Advisor (Dutch)

Are you passionate about delivering exceptional customer experiences and looking for a dynamic role? Our client, a leading Outsourcing/BPO company, is on the hunt for a Dutch-speaking Customer Service professional to join their team in Barcelona, Spain.

• Efficiently handle incoming customer inquiries through various channels such as phone, email, chat, or automated alerts.
• Log call details into the call management system to guarantee responses and resolutions are provided promptly, adhering to the agreed-upon SLA.
• Stay informed about the latest services and products, especially those customized for individual customer needs.
• Promptly escalate service issues to senior team members when necessary.
• Follow all project processes and procedures meticulously.
• Comply with the contractual SLA requirements.
• Provide coverage for absent colleagues, whether in the same team or across different teams.
• Work collaboratively on special projects as needed.
• Manage administrative duties, including tracking of holidays, sickness, and overtime.
• Engage actively in regular team meetings.
• Take on additional responsibilities as delegated by management to ensure service excellence, quality, and customer satisfaction.

• Professional fluency in Dutch, both verbal and written, and proficiency in English at a minimum B2 level are required.
• At least one year of customer service experience is necessary.
• Experience in the automotive industry and familiarity with electric vehicles are advantageous.
• Competence with IT platforms and applications, such as Windows, MS Office, and internet configuration, is essential.
• A strong inclination towards customer service roles, excellent customer care abilities, including active listening and understanding customer needs.
• Capacity to manage calls effectively, resolving or escalating issues as needed, are also important.

• Offering an attractive remuneration package that reflects your experience, skills, and performance.
• Work hours are Monday to Friday, from 8:00 AM to 5:00 PM.
• Join a dynamic and innovative team where a positive and friendly atmosphere thrives.
• Benefit from 23 paid annual leave days.
• Receive the guidance and tools necessary to achieve your utmost potential.

Are you ready to take your customer service skills to the next level in an exciting and fast-paced environment? Apply now!