Field Service Engineer / Specialist 80

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Client:

CTC

Location:

-

Job Reference:

6f56a53b477e

Job Views:

4

Posted:

15.02.2025

Expiry Date:

01.04.2025

Job Description:

The Life Science Career Network– CTC are specialised industry experts who can help companies source the best talent and provide reliable HR and consulting services.

For our client, a leading MedTech company in the Grisons area, we are looking for a:

Responsibilities:

• Plan, schedule and perform service visits with end users according to regional responsibility.
• Carry out installations, annual preventive maintenance service, repair service and corrective actions at the end customer.
• Perform electrical safety tests according to EN62353.
• Record customer complaints with full information and documentation in the complaint management system.
• Liaise with back office and sales department.
• Provide technical training to users as required.
• Carry out stock takes and maintain car stock/inventory accurately.
• Act as company ambassador when visiting customers.
• Ensure that all paperwork is submitted to the end customer and supervisor on time and accurately.
• Give technical support to sales/marketing teams in activities such as trade fairs, exhibitions, demonstrations, etc.

Qualifications:

• Completed apprenticeship in Electrical, Biomedical or Mechanical Engineering with strong affinity for technology and processes or equivalent combination of education and experience in comparable roles.
• Technical expertise in electronics, electromechanics and/or biomedical engineering and related experience in field-support and technical service activities an advantage.
• Proven experience with reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices.
• High customer focus and service skills with a positive attitude and ability to communicate with all stakeholders clearly and tactfully.
• Solid experience in building and maintaining business relationships with customers and partners as well as understanding customer needs.
• Good computer literacy, standard operating systems and Microsoft Office applications.
• Experience with complaint management systems an advantage.
• Natural persuasiveness and good presentation skills combined with a proactive service attitude.
• Experience with clinical workflows and processes would be advantageous.
• Valid driving licence.
• Speaks/writes/reads English and German (fluent or native speaker), other languages an advantage.