Field Force Operations Lead - Europe (d/f/m)

Field Force Operations Lead - Europe (d/f/m)

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.

Join us as a Founder of our ‘new’ Sandoz!

The Lead of Field Force Operations is responsible for development, implementation, adoption and governance of sales excellence/ sales force effectiveness strategy and processes across the European organization. This person liaises with the RE, cluster and country commercial operations teams to implement initiatives with the goal of simplifying and harmonizing internal processes for best-in-class sales/field engagement and resource optimization.

Your Key Responsibilities:

1. Best Practice Creation & Implementation in conjunction with Commercial Operations Hub:
   1. Establish best-in-class processes through core SFE projects/activities e.g. segmentation and targeting, field force capacity planning, call plan design and monitoring.
   2. Facilitate and proactively manage best practice sharing and implementation across countries for pharmacy/substitution and tender topics.
   3. Support in the process onboarding with global Hub counterparts to set and enforce the ‘Region Europe’ standards.
   4. Business partner with countries and global Hub teams, to support and drive a strong onboarding and continual utilization of the Hub’s services. Ensuring it adds value to the business.
   5. Develop, upgrade and monitor FF incentive systems, TGT setting processes, implementation and execution of FF performance management.
   6. Drive governance of ComOps Hub to ensure all mandatory tasks are leveraged, capacity is maximized and reprioritize efforts where needed.
2. Sales Force Effectiveness health checks:
   1. Measure and provide solutions as to how to improve Field Force productivity through projects/activities around e.g. performance measurement and monitoring, Field Force ROI analysis, country-wise deep dive reviews.
   2. Support Business case / Resource Allocation decisions through data & insights-driven recommendations.
   3. Conduct regular ComEx health checks with the markets and follow-up on execution of mitigation actions.
   4. Create transparency on resource allocation across RE and offer solutions for improvement to GMs and Cluster leaders.
   5. Ensure we keep an ‘external perspective’ by leading projects/activities to align our internal SFE activities with external benchmarks.
3. Cross Functional Projects & Activities:
   1. Work collaboratively with the Head of Digital Infrastructure, the Head of Customer Engagement and Head of T&D to enable successful implementation of all digital initiatives impacting RE Sales capabilities.
   2. Contribute to effective implementation of omni-channel tools and a culture of acceptance and utilization within the countries.
   3. Collaborate with Training community in development of new training programs for customer facing functions.
   4. Provide oversight, best practices for Change Management and track ongoing field feedback for continual performance optimization.
   5. Ad hoc support for the Regional Commercial team in strategic projects.

What you’ll bring to the role:

1. University degree in business administration, Master’s preferred.
2. Background in consulting, pharmaceutical industry or FMCG, with 8+ years of experience.
3. Commercial Excellence or business leadership experience of min. 5 years.
4. Profound knowledge of Sales Force Effectiveness and Analytics.
5. Excellent project management capabilities, skills to create and roll out concrete projects.
6. Strong analytical, presentation and communication skills, high learning agility.
7. Superior ability to collaborate effectively with multiple styles / cultures / stakeholders, and push things through/across a global, matrixed environment.
8. Fluent English is a must.
9. Previous sales experience of 2 years.
10. Affinity to CRM and IT systems, digital experience.

You’ll receive:

Sandoz has an employee-first approach and that’s why your personal growth is so important to us. You will have access to Coursera and other learning platforms with more than 200,000 learning videos and 5000+ courses.

In addition to the various learning opportunities, we offer company benefits, such as:

1. 30 days of annual leave.
2. Additional rewards for special occasions (e.g. service length awards, marriage celebration, etc.).
3. Company pension schemes and capital formation benefits.
4. Parental leave.
5. Other offerings, such as bike leasing.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.

The law provides for severely disabled / equal applicants the opportunity to involve the local representative body for disabled employees (SBV) in the application process. If you would like to request this, please let us know in advance as a note on your CV.