Senior Product Manager / Product Owner Customer Management (m/f/d)

Become part of the Verivox Team!

Verivox is part of the ProSiebenSat.1 Group and is one of the leading, independent online consumer portals in Germany. Since 1998, it is our mission to help consumers get the best deals for electricity, gas, DSL, mobile phones, finances, insurances, real estate, cars, motorbikes, and travel. More than 8 million happy customers have compared prices and then changed their provider - thereby saving more than EUR 1.6 billion. We are a fast-growing and profitable company and continuously strive to improve our services. Whether at any of our ten locations in Germany or in Switzerland: we are one team aiming to give our customers a better experience every day. A flat hierarchy and innovative and dynamic processes help us in achieving this aim - while still having fun being part of the team.

YOUR MISSION

As part of the Business Unit Value Added Services, your main focus lies on the identification and creation of products and services for our existing customer base that generate additional value across multiple products in the portfolio of Verivox. Therefore, you are responsible for the continuous discovery of measures that drive retention throughout the entire life cycle of our customer base. This includes gathering and evaluating product and customer insights, and working closely with UX, development, marketing, and customer service to ensure revenue and customer satisfaction goals are met along the full user journey.

Together with the Product Lead, you shape the vision, strategy, and direction of the company-wide existing customer management and define, steer, and analyze the goals and operative metrics that drive success. In close collaboration with all Business Units, you capture a wide range of inputs and understand and prioritize this work by efficiently reconciling business goals, user needs, and implementation efforts - with the aim to realize the most impactful measures first.

Within your new cross-functional team, you gain a deep understanding of company-wide drivers of retention, loyalty, cross- & up-selling, and churn, and the problems that you're tackling through user research and regular interaction with customers. Based on these insights, you evaluate your ideas and their impact on our company goals by applying diverse methods and tools in the fields of Lean Startup, Design Thinking, etc.

YOUR PROFILE

You have profound experience as an agile and lean Product Manager or Product Owner with a proven track record of discovering, shipping, and quickly iterating impactful products in the area of existing customer management, retention, and personalisation. You have deep experience working with both qualitative customer insights and quantitative data to take informed decisions. You've conducted user research, a/b tests, and have worked closely with design, researchers, and analysts. Therefore, you're comfortable using the right approach to navigate ambiguity.

You have a proven focus on both customer-centricity and an impact-driven mindset, and are able to bear in mind the big picture. You have excellent discovery, business, analytical, data, research, and troubleshooting skills to make the right decisions that will ultimately lead to a successful product. You are creative and striving for new innovative product ideas that make the difference.

You are an outstanding communicator across teams and hierarchies, comfortable with both writing and presenting to get alignment from a variety of stakeholders and to communicate product decisions and the rationale behind them. You have a proven ability to build strong relationships within a cross-functional team and beyond.

You are a quick learner, passionate about your work, and driven to get things done. Therefore, you are structured, organized, proactive, and results-oriented and able to balance and prioritize multiple projects while sticking to realistic goals and timelines. You are fluent in German and have a proficient knowledge of English (level C1 or above).

ADDITIONAL BENEFITS

1. First experience in marketing is a plus.
2. Around 500 employees from over 35 nations as a collegial community.
3. Open and diverse corporate culture with flat hierarchies, as well as a modern and appreciative working environment.
4. Generous mobile office regulations enabling flexible work from home and within the EU.
5. Individual area of responsibility with space for the development of one's own ideas and concepts.
6. Uncomplicated cooperation: we are on first-name terms & don't insist on dress codes.
7. Exclusive employee benefits such as a job ticket, job bike, lunch subsidies via Sodexo, and employee discounts.
8. Company health management, including company pension schemes, Urban Sports Club, Crossfit, and Mental Health Days.
9. Centrally located offices in Heidelberg, Berlin, Munich, and Leipzig with optimal transportation connections.