Manager

Job Purpose

dnata is one of the world’s largest air and travel services providers offering ground handling, cargo, travel, and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience.

Located at Cologne/Bonn Airport, dnata Germany operates from a 12000 square metre footprint with direct access to the apron leading to the security area. We manage Cargo Handling, Cargo Documentation Handling, Storage & Warehousing, and Aviation Security Services.

As a Station Manager, you will lead the Import and Export activities of Cargo Operations in Cologne to ensure departments' contractual obligations and service delivery objectives are met while ensuring safety of operations and controlling capital and cost budget. In addition, you will be supporting the Managing Director with all Commercial & sales related activities.

In this role you will

Focus on results

• Strategy Involvement: Translate business strategy into operational and commercial strategies and business goals locally. Lead and direct the operations function ensuring achievement of station performance & objectives.
• Planning horizon and integration of directions: Maintain an understanding of what is happening across the business and market conditions in relation to pricing and competitor activity. Oversee, coordinate, and integrate operational and commercial/sales activities to ensure the achievement of dnata Cargo GmbH's KPIs.
• Policy & Procedures: Develop and ensure implementation of business policies, procedures, and controls in dnata Cargo GmbH's operation to ensure procedural/legislative requirements are fulfilled.
• Financial Management: Accountable for the preparation and consolidation of the operations budget, monitoring financial performance against set budgets to ensure delivery against the set targets.
• Continuous Improvement: Drive change through continuous improvement of systems, processes, and practices within the ops remit to maximize efficiencies in line with agreed targets. Lead in the execution and implementation of new technology and change projects in the cargo area in collaboration with the IT Manager, Customs & Cargo Operations Manager, Project Specialist, and Operations Performance Manager.
• Problem Solving: Effectively balance short-term and long-term considerations when dealing with problems relevant to the commercial & operations. Apply judgement to generate solutions, seek new facts, and look beyond previous solutions to business problems. Recommend and implement solutions following appropriate consultation with management.
• Governance & Controls: Responsible for ensuring compliance with the required standards as set in ‘The dnata way’ and local legislations are successfully met in all dealings pertaining to operational and commercial activities. Responsible for liaising with external regulatory authorities on all matters.
• Risk awareness and responsibility: Act in the best interest of the company at all times, ensuring business decisions are made based on authority level limits and after the appropriate level of due diligence, risk analysis, and consultation/approval of Line Manager have been carried out.
• Customers: Build and strengthen relationships with clients and external stakeholders (including the airport) to foster revenue growth opportunities. Identify and develop new customer segments (e.g., road feeders, offline activities, new customers). Carry out sales and other commercial activities including tonnage to achieve company targets in terms of sales tonnage and revenue and revenue agreements with new and existing customers. Represent dnata at all VACAD meetings.

Focus on people

• VMV: Drive the dnata Vision, Mission, and Values in the business and model the behaviours and intent of the VMVs in all people practices.
• Managing Performance: Set clear and measurable objectives for direct reports at unit/department level on an annual basis in line with the vision of the top executive leaders. Drive performance accountability and enable the team to achieve through appropriate support and resourcing.
• Reward & Recognition: Drive a high-performance culture (in line with the ‘The dnata way’ limits) and effectively utilize the organization’s reward and recognition initiatives.
• Talent Management: Work with local HR to ensure effective Talent Management and Succession Planning are in place to mitigate the risks of skills gaps.
• Safety: Lead with safety as a priority, ensuring all decisions are made with safety in mind. Role model safety behaviours and hold direct reports accountable for implementing and maintaining safety policies in the workplace that are in line with dnata’s safety rules and best practice.
• Behaviour: Act as a role model for the team and wider organization in all people, customer, and external parties’ interactions.