Port Operations Director - Puglia Region

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

We are seeking a highly motivated and skilled Port Operations Director - Cruise Terminal to manage and oversee operations at one of our cruise terminals in Italy. The ideal candidate will be responsible for ensuring the efficient and smooth running of daily cruise terminal activities and will possess strong leadership, organisational, and communication skills, as well as experience in port and cruise terminal management.

Your Impact

Reporting directly to the General Manager, the selected candidate will be responsible for:

1. Oversee daily operations of the cruise terminal including passenger flow, baggage handling, port services, security, customs and immigration.
2. Facility management: ensure the terminal facilities are well-maintained, clean, and in optimal working conditions.
3. Manage resources and logistics to ensure operational efficiency.
4. Coordinate with internal and external stakeholders to enhance service delivery.
5. Monitor performance and implement strategies to improve productivity and customer satisfaction.
6. Ensure compliance with safety, security (ISPS code, PNSM, Reg. CE n. 725/2004), and any other regulatory standards.
7. Develop and manage budgets, forecasts, and performance metrics.

Your Journey so far

1. Proven experience in cruise terminal operations or passenger services, with a deep understanding of the cruise industry and its unique operational needs.
2. Strong organisational and problem-solving skills, with the ability to manage multiple tasks and priorities.

Your Essentials

1. Excellent leadership and communication skills, with experience in managing teams and liaising with diverse stakeholders.
2. In-depth knowledge of safety & security, and regulatory requirements specific to the cruise industry.
3. Ability to work under pressure, adapt to changing conditions, and ensure a high level of service delivery.
4. Fluent in English; additional languages are a plus.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!