(Senior) Customer Success Manager

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Job Category:

Customer Service

Job Reference:

d188e404c6b3

Job Views:

3

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Decentriq is the rising leader in data clean room technology. With Decentriq, advertisers, retailers and publishers are collaborating on 1st party data for optimal audience targeting and campaign measurement. Headquartered in Zürich, Decentriq has gained the trust from renowned institutions in the DACH market and beyond, such as RTL Ad Alliance, Publicis Media or PostFinance.

We are looking for a German speaking (Senior) Customer Success Manager to oversee some of Decentriq's most critical client accounts, including large enterprise clients.

Would you like to be part of Decentriq's mission to make the advertising industry ready for the 1st party era? If so, we'd love to hear from you.

Tasks

• Coordinate the deployment of Decentriq across the business, data and tech teams.
• Manage and cultivate stakeholders' relationships.
• Onboard users on the platform and provide first level of support.
• Ensure customers are extracting value from Decentriq and help them quantify it where possible (e.g. campaign performance lift).
• Support your customers as they initiate collaboration with partners in or out of the existing Decentriq network.
• Scope new high-value use-cases with clients and identify opportunities to grow the contract value.
• Relay user product feedback to the product team and actively contribute to the product roadmap.

Requirements

• (must have) Passion for working with people, connecting people and organizations together.
• (must have) Must be laser focused on delivering value to clients.
• (must have) Strong business acumen and excellent communication skills.
• (must have) Experience in the Ad(-Tech) industry, preferably on the demand side with advertisers or agencies.
• (must have) Must be a data and technology enthusiast, eager to learn more.
• (must have) Fluent in English and German.
• (nice to have) Technical skills, e.g. familiarity with the concept of APIs or basic coding knowledge.

Join Decentriq's Customer Success team at an early stage and earn growing responsibilities. Have a direct and significant impact on Decentriq customers and Decentriq business as a whole. Have fun working with a diverse set of clients across all sides of the market (advertisers, publishers, agencies, retail media networks, ad-tech partners, etc.). Learn and contribute to the reshaping of the Advertising industry in the 1st party data era. Join a fun and talented Decentriq team that is spread across Europe but reunites twice a year somewhere fun.

Competitive compensation, including equity package.

No need for a formal motivational letter. Just send your CV along with a few bullet points about why you're excited to work with us. We look forward to your application!

Decentriq, the “Switzerland of data”, is a confidential data collaboration platform. By enforcing compliance and control with advanced privacy technologies, it helps enterprises scale data collaborations across organizational boundaries and unlock value from data that would otherwise be too sensitive to use.

Designed for both data scientists and business users, collaborators use Decentriq’s data clean rooms to analyze sensitive data without sharing it. Powered by confidential computing, data remains encrypted throughout its lifecycle and is verifiably never accessible to another party — not to us, and not even to the cloud provider. Combined with smooth collaboration workflows, fully flexible analysis and maximum interoperability with other technologies, Decentriq makes “sharing without sharing” a scalable strategy.

Decentriq powers data collaboration in the world’s most privacy- and compliance-conscious industries, including media, healthcare, banking, and the public sector.