Hotel Contracts Manager – Austria

Miki Travel is looking to recruit Hotel Contract Managers to join our Austrian team. In this role you will be responsible for developing, negotiating, and overseeing contracts with hotels and accommodation partners, ensuring they align seamlessly with the requirements of our clients. By fostering strong relationships with our accommodation partners, you will play a pivotal role in delivering exceptional and tailored experiences. Your focus on meticulous contract administration, risk management, and cost control will contribute to the overall efficiency and success of our operations.

This role will be based either in London (on a hybrid basis with some office attendance) or destination-based on a work from home basis. Flexibility to travel will be required on a regular basis to visit hotels, negotiate contracts face to face as well as representing the company at trade events.

Main Responsibilities

1. Report to Area Manager to discuss and agree product requirements, identifying key properties within assigned destinations.
2. Be the ambassador of Miki, as the first point of contact of our supplier base, acting in a professional manner at all times.
3. Negotiate with accommodation suppliers and regularly monitor to ensure MIKI has competitive rates and conditions.
4. Actively negotiate special offers, exclusive deals, and overrides with all hotels throughout the year.
5. Ensure all hotels are re-contracted with specific deadlines.
6. Address and resolve any standard/service level issues with suppliers.
7. Investigate and resolve internal issues with operation/account colleagues.
8. Closely monitor the production, pricing competitiveness, and availability.
9. Liaise with the co-ordination and data management teams to communicate inventory and pricing changes as well as ensuring hotel information is accurate.
10. Set sales strategy for contracted portfolio and highlight high demand events.
11. Conduct required number of business trips to improve relations with suppliers and negotiate best in market rates in line with business requirements.
12. Identify new product in line with room nights and sales requirements.
13. Undertake ongoing analysis of product and quality within contracting area to maintain consistent product offering for clients.
14. Keep abreast of internal changes to systems and processes in order to contract more efficiently and effectively.
15. Enhance market knowledge through participation in trade events and media publications.

1. Superb interpersonal and communications skills.
2. Strong business analysis and negotiation skills.
3. Self-motivated and results-driven individual.
4. Ability to develop close working relationships with suppliers.
5. Ambitious individual with ability to think on his/her feet, multi-task, and prioritise own workload.
6. Ability to travel internationally.

1. 2-5 years’ experience working as a Hotel Contract Manager in Europe.
2. Proficiency in written and verbal English.
3. Valid driving license required.
4. Targeted destination's language desirable.