Director of Front Office

Job Type

Full-time

Description

WORK in PARADISE:

Ranked #5 of the Best Hotels & Resorts in Florida and the only Naples Resort in the Top 20. LaPlaya Beach Resort & Club, located directly on the beautiful Gulf of Mexico, offers excellent career opportunities to caring hospitality professionals who provide the finest services in Naples.

The JOB: Director of Front Office

We are looking for a Director of Front Office that will provide leadership to the front office team, which includes the following departments; Front Desk, Concierge, Valet, and Resort PBX Operator.

Requirements

• Directs, implements and maintains a service and management philosophy which serves as a guide to respective team members.
• Maintain complete knowledge of all resort features, services, hours of operation, all room types, room layouts, room rates/packages and special promotions, room availability status for any given day, and scheduled group activities.
• Anticipate guests’ needs and answer any guest questions/resolve any guest issues or complaints.
• Ensure that all current information on rates, packages and promotions is available in the Front Desk and that all staff is knowledgeable on such information.
• Direct front office operations such as checking-in, checking-out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest satisfaction.
• Develop, implement and review the policies, procedures, practices and standards.
• Select, train, develop, schedule and manage the performance of Front Office team members to ensure the efficient running of Front Office operations.
• Review resumes, conduct interviews and select new team member additions to the Front Office.
• Establish control systems for controllable costs on labor in order to effectively meet budget.
• Ensure that plans and actions are in place to meet department goals.
• Maximize hotel revenue by controlling room inventory, group blocking, packages, and upselling.
• Maintain high visibility to ensure efficient running of operations, take corrective actions and handle customer complaints to ensure their satisfaction.
• Greet VIP guests upon arrival and escort them to their rooms.
• Coordinate with other departments to ensure that all guests are given exceptional service and provided with everything requested/needed during their stay.
• Prepare annual budget for the Front Office.
• Keep all team members updated on emergency procedures, hotel promotions, product knowledge, VIP arrivals, and events.
• Administrative duties such as leading and attending meetings, writing reports, and other specific duties related.
• Provide feedback for team members according to their performance and handle disciplinary issues.
• Prepare and submit daily/weekly payroll records.
• Review daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Monitor revenues from rooms.

Our ideal candidate must have:

• A minimum of 3 years luxury resort front office experience in a managerial role.
• The ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• The ability to maintain a work environment that presents a clean and professional image.
• The ability to stand for long periods of time.
• The ability to lift up to 25 lbs.
• The ability to stoop, bend, and reach.

Our CULTURE:

The passion of our people is our greatest asset. LaPlaya Beach and Golf Resort is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. As we provide our guests and members with exceptional service and most memorable experiences, we look for team members who share our core values of Caring, Integrity and Respect.

Unique Hotels attract Unique People. If you are passionate about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you become a member of our LaPlaya Family.

LaPlaya Beach and Golf Resort is deeply committed to Diversity, Equity, and Inclusiveness:

LaPlaya Beach and Golf Resort encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort.

LaPlaya Beach and Golf Resort is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

The OFFER:

In return, you are rewarded with a competitive compensation package including medical/dental/vision/LTD/STD and life insurance benefits, PTO, 401k, complimentary meals, Resort discounts, On-Demand Pay - your pay before payday, flexible scheduling, company provided training and certifications, tuition reimbursement and much more.

Come and be a part of the excitement and spend every day in sunny paradise!