Translation Account Manager

About Translated

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.

Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).

By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.

We are looking for an Account Manager.

As an Account Manager, you'll drive business growth by converting leads and nurturing client relationships across a diverse portfolio. You'll be the bridge between our services and clients, from individual professionals to large corporations, ensuring exceptional service delivery and sustainable growth.

Key Responsibilities

• Client Acquisition and Relationship Building: Lead the full client acquisition process by transforming inbound leads into long-term partnerships through tailored solutions.
• Account Development: Identify and capitalize on opportunities for account growth while maintaining and strengthening relationships with existing clients.
• Portfolio Management: Oversee and ensure the health, profitability, and satisfaction of your client portfolio.
• Cross-Functional Collaboration: Partner with internal teams to deliver outstanding client solutions and drive continuous improvement.
• Performance Tracking: Analyze KPIs and implement data-driven strategies to optimize client portfolios for better performance.

Required Qualifications & Experience

• Professional Experience: Demonstrated success in client acquisition and retention, with a proven ability to convert leads into lasting partnerships.
• Account Management Expertise: Strong track record in growing and maintaining client relationships, maximizing account value, and ensuring profitability.
• Language Skills: Fluent in English, with proficiency in at least one additional language (Italian, German, or French preferred).
• Cultural Competence: Proven ability to work effectively in multicultural environments with a diverse range of client portfolios.
• Analytical Skills: Experience in monitoring and enhancing key metrics such as client retention rates, revenue growth, and customer satisfaction.
• Ability to thrive in fast-paced settings, managing multiple priorities effectively.
• Proven track record of successful teamwork and consistently surpassing targets.
• Strong strategic problem-solving abilities, with a focus on customizing solutions to meet diverse client needs.

If this description reflects your experience, we are excited to meet you!

Headquarters

Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Benefits and Perks

• Gym
• Swimming Pool
• Kickboxing
• Water aerobics
• Fitness
• Pilates
• Table Tennis and Football table
• Kitchen and snacks
• Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.

Learn more about our company: https://translated.com/work-at-translated-onboarding.

Diversity statement

At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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