Digital Business Partner

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Digital Business Partner is responsible for digital operations within the store while working as an integral part of the global Ingka Group Digital organization. This role ensures that IKEA digital products and platforms are delivered with excellence to meet the needs of customers and co-workers, enhancing the overall IKEA shopping experience.

WHAT YOU'LL BE DOING DAY TO DAY

1. Provide professional IT support with a high service level to the store as defined in the Service Level Agreements and implement projects and deployments within the country when required.
2. Lead or support on-site project implementation/deployment efforts regarding the implementation of new Digital products and lifecycle refresh of hardware solutions.
3. Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc.
4. Provide 2nd level hardware and software support for end users.
5. Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software, and implementation and configuration of new assets.
6. Provide hands-on basic technical training for onsite support staff and new hires, including setting up and introducing technical equipment (e.g. laptops).
7. Provide input on what digital equipment/products might be at risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products.

WHO YOU ARE

1. Strong leadership skills and a proven ability to solve problems effectively.
2. Self-reliant and motivated, with the ability to work both independently and as part of a team.
3. Excellent communication skills in English and Italian (written and verbal).
4. The capacity to deal with changing business needs and priorities that require adaptation.
5. Strong interpersonal skills with the ability to build trustful relationships with stakeholders of different seniority levels across the organization.
6. The passion to learn on the job and keep competence up to date along with identifying and proposing improvements to IT processes and tools.
7. General knowledge of relevant technology standards, trends, and innovations.
8. General knowledge of IT service management, processes, toolsets, procedures, and guidelines.
9. Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets.
10. A reliable approach with which you put the end user and customer’s needs in focus.

AS AN IKEA CO-WORKER YOU'LL HAVE ACCESS TO:

1. Structured HR processes to support you in your growth (onboarding, training, internal recruitment opportunities, etc).
2. Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€.
3. Employee discount: 15% on the purchase of IKEA products for personal use.
4. Corporate discounts: you’ll have access to a portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology, and more.