Agent Operations MXP

Ensure safe and reliable completion of all ground operations activities

• By ensuring all activities with regard to safety, security, quality, effectiveness and efficiency foreseen in local and international laws and regulations are met
• By ensuring that ground processes, as described in the GOM, are performed in accordance with the requirements of the Ground Ops Quality System
• By ensuring that customers’ needs and expectations are understood and met (more specifically, but not limited to dangerous goods, live animals, perishables, off-size cargo…)
• By ensuring availability of qualified staff, subcontractors or other resources
• By assisting other Cargolux stations in any operational related matters
• By monitoring work-processes and supervising Ground Handling agents, other service providers and trucking companies
• By ensuring compliance regarding safety and procedures with the provisions of the GOM manual, the Security Program manual and other corporate manuals

Supervise and co-ordinate warehouse/cargo handling activities

• By monitoring the GHA’s cargo acceptance, storage and handling/build up activities
• By giving instructions and monitoring the palletising of special cargo i.e. live animals, vehicles, heavy and off size, valuables according to procedures
• By writing accurate handling reports in case of handling discrepancies
• By supporting tracing functions

Aircraft Load Planning and Loading supervision

• By collecting the ULD information from the GHA
• By issuing a load plan with the CV weight & balance software
• By planning the load in such a way allowing the next download station a safe and on time turn round
• By handing out the load plan/loading instructions to the GHA
• By issuing the load plan, load sheet and cargo related notifications to captain (notoc)
• By supervising GHA staff operating the cargo loading system
• By verifying that the load plan matches the load on board the aircraft
• By giving instructions to loading personnel for tie down requirements

Coordinate CV aircraft turnaround activities

• By ensuring/coordinating for the required parking spot and handling equipment with the airport/GHA
• By timing the complete aircraft unloading and loading process
• By giving accurate estimate times on the offload/load duration for crew call out purposes
• By requesting the temperature set up on the aircraft
• By advising and reporting any offload/load process disruption and reason
• By reporting any loading system malfunction and cargo hold damage during the turn round
• By establishing the aircraft offload/load sequence

Supervise Ramp Handling activities

Ensure on-time performance for all Cargolux flights

• By coordinating schedule with network management, flight dispatch and network punctuality
• By anticipating potential schedule disruptions and organize corrective action(s)
• By reacting to all schedule disruptions and organize corrective action(s)
• By coordinating, monitoring and supervising that all ramp activities and services are performed in accordance to flight schedule

Coordination of ramp activities and services with GHA(s), maintenance, flight dispatch/operations control and other service providers (i.e. fuel, de-icing, catering providers, etc.)

• By checking that all required data concerning off-load and load of the aircraft is available
• By checking that all particulars concerning passengers, catering, operations have been taken into account
• By checking that ground equipment is available, serviceable and in position
• By checking that adequate parking stand is available and clear of FOD’s
• By checking that required personnel is available and correctly dispatched and briefed of his duties