ERP Business Consultant for Customer Service

Category: Consulting

Location: Bolzano/Rome/Milan/Full Remote

ERP Business Consultant for Customer Service

As a Junior or Senior ERP Business Consultant in the Customer Service Team, you will ensure optimal support for our international customers.

Responsibilities:

• Managing customer enquiries in the Microsoft Dynamics 365 / Dynamics AX environment,
• Advising customers and handling their requirements in our ERP software solution;
• Organizing and implementing training of key users (remotely);
• Close cooperation and coordination with other departments as well as communication with our customers.

Requirements:

• High customer-orientation as well as IT affinity;
• Familiarity with ERP applications or other enterprise software solutions;
• Knowledge of business management procedures and company processes;
• Fluency in German and English (both written and spoken);
• Strong communication skills and ability to work independently.

We offer:

• Cooperation with teams of highly qualified and motivated consultants;
• Participation in international IT consulting projects both within and outside the Würth Group;
• Flexible working hours and home office option;
• Attractive social benefits and performance-related remuneration;
• Regular training to improve technical, methodological as well as social skills.

Are you interested in learning more about the position? With pleasure, we answer your questions by phone under +39 0471 564115 and look forward to receiving your application documents.