Hotel Chain Customer Advisor (German Speaker)

Do you have a passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travellers' journeys a success!

A luxury hotel chain is looking for support for their customer service team based in Lisbon.

Aufgaben

Your responsibilities and impact as a Hotel Chain Customer Advisor will be:

• Booking management (altering, cancelling or creating new reservations)
• Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests
• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Qualifikation

Skills, experiences and interests you need to succeed in this role:

• A native level of German and a professional level of English (C1-C2)
• Having previous experience in GDS tools (ideally)
• Enthusiasm about the travelling and tourism industry
• Knowledge of the value and impact that a good customer experience can create
• Being an attentive listener, comfortable and skilful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid work permit for Portugal (required).

Benefits

What’s in it for you?

• Type of Contract: A fixed-term contract for 6 months
• Working Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8h/day)
• Training: Fully paid training, professional development and career evolution
• Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)
• Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee of 280€/month to pay)
• Opportunity to be part of a challenging and fast-paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Career Growth Opportunities: Various career development chances in different paths.