Service Delivery Manager

We are seeking a talented Service Delivery Manager to join our Service department. In this role, you will be responsible for managing customer service interactions by leading global key accounts and driving business improvement projects.

Project Management
What you’ll be doing:

1. Ensure service delivery meets customer expectations by resolving bottlenecks and managing customer case backlog within SLA timelines.
2. Coordinate local service projects, including campaigns, upgrades, and retrofits, in collaboration with internal teams and external partners.
3. Manage on-site commissioning plans for standard product rollouts, ensuring smooth execution.
4. Provide feedback to customers on R&D and quality issues, maintaining a continuous improvement loop with internal teams.

Customer Relationship Management

1. Build strong relationships with customers by understanding their service needs and ensuring timely resolution of issues.
2. Conduct regular service meetings to review installed base performance and drive customer satisfaction.

Revenue Support

1. Drive the monetization of the local installed base by identifying opportunities for SLA renewals, preventive maintenance, spare parts, and extended warranties.
2. Oversee local after-sales processes, including invoicing, overdue payments, and purchase orders (with relevant functions).

What You Bring To The Table

1. A Bachelor’s degree required; Master’s degree preferred.
2. 2–4 years in a customer-facing service role, preferably in the EV charging or related industry.
3. Strong project and task management skills.
4. Ability to prioritize and manage multiple customer cases simultaneously.
5. Structured problem-solving capabilities with a focus on actionable solutions.
6. Effective communication and interpersonal skills to engage operational stakeholders.
7. Fluency in English and German.

What’s in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience.

Work model: hybrid

More About Us
ABB E-mobility is a world leader in Electrical Vehicle (EV) charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.

If you want to discover more about ABB E-mobility, take another look at our website https://e-mobility.abb.com/