IT Support / IT Helpdesk Employee (m/f/d)

IT Support / IT Helpdesk Employee (m/f/d)

Join to apply for the IT Support / IT Helpdesk Employee (m/f/d) role at SCHULZ Systemtechnik.

Your Tasks

You will be part of our internal IT department at our headquarters in Visbek and work with the IT helpdesk team to support our SCHULZ locations throughout Germany.

• Independent acceptance, analysis, and resolution of internal service requests and fault reports (1st and 2nd level support) with a focus on clients, applications, and peripheral devices in the IT helpdesk team.
• Documentation, prioritization, and escalation in the ticket system (OTRS).
• Contributing to the IT processes and IT support for 1,000 colleagues at approx. 15 locations.
• Escalation and transfer of tickets to the internal IT teams and 3rd party support.
• Installation, maintenance, and configuration of internal computers (hardware and software).

What You Bring With You

• You have completed training in the IT sector (e.g. IT specialist in system integration) or have relevant practical experience in this field.
• You have knowledge of the Windows client environment, Office, Active Directory, etc.
• You enjoy dealing with people and are strong in communication and problem-solving.
• You are characterized by high customer and service orientation.

What We Offer You

• Decision support: if you are interested, we will take a tour of the Visbek site and you will get to know your future colleagues.
• Welcome: for the best possible start, a colleague will be at your side as a mentor with advice and support.
• Your team: you can expect a great team spirit, little hierarchy, and an open communication culture.
• Job security: 70 years of experience on the market as a successful, owner-managed family business will secure you a long-term job.
• Conditions: 30 days' vacation and a well-rounded salary package with annual basic increase and bonus payment.
• Future: company pension scheme incl. occupational disability insurance with employer contribution.
• Work-life balance: flexible working hours and models to harmonize private and professional life.
• Health: company health management with company fitness Egym Wellpass and many other activities.
• Further training: the doors are open to anyone who wants to further their education - with our SCHULZ Next Academy for personal and professional development.
• Office equipment: height-adjustable workstations and flexible, dynamic working methods ensure a modern working environment.
• Mobility: e-bike leasing via salary conversion in cooperation with Lease-A-Bike.
• Benefits: voucher card with EUR 40 per month for free disposal, discounts via corporate benefits, apples from regional farmers, salad bar, and much more.
• Fun: company events, such as a Christmas party, barbecue, or joint visit to the Stoppelmarkt, allow you to think about something other than work for a change.
• Visbek: a scenic location in the beautiful Oldenburg Münsterland.

What Does SCHULZ Do?

SCHULZ is an owner-managed family business with 70 years of experience in the market. Become part of our team with over 1,000 employees at more than 10 locations and work on our solutions in the field of electrical engineering.

Additional Information

Requirements for the applicant:

Advanced knowledge: User consulting, user support (IT), hardware installation, software installation.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Automation Machinery Manufacturing