User Experience Designer

Role purpose:

The User Experience designer is to drive the simplification of complex end-user problems and craft exceptional digital user experiences across current and future digital channels. The role involves guiding the development of the user experience with a creative and holistic approach across diverse product releases, online channels, and platforms. Impart day-to-day design support that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering. The person in the role is building strong relationships and operating rhythms with the internal team and outside the core digital team to efficiently implement user experiences that are cohesive, inclusive, and well-informed. The role is to provide support to the Department head in day-to-day maintenance and optimization of the websites, app special projects, and future experience.

Key accountabilities and decision ownership:

• Design and present UX wireframes, journeys, or prototypes to senior management and ensure staying updated on the latest design thinking & implementation guidelines.
• Gather and evaluate user requirements vs business needs, in collaboration with product managers and other stakeholders for new projects.
• Design omni-channel consumer and services, ensuring to transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Execute the initiative's visual, information, interaction, and service design elements that meet business and customer needs and delight customers. Communicate the initiative and product to others (Stakeholders, Business Partners) through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics, and other materials.
• Develop UI mock-ups and prototypes that clearly illustrate how sites function and look. Create content for the designed pages & coordinate with local brand agencies to review content & images.
• Collaborate with the Quality team to ensure customer needs are met. Formulate cross-platform content and manage content across all platforms. Track web analytics to ascertain content engagement levels.
• Design and stay committed to creating elegantly simple user experiences from a complex workflow. Work with stakeholders from across consumer & enterprise teams to design effective user journeys whilst adhering to brand guidelines.
• Ensure all digital assets are accurately placed to ensure meaningful reporting can be established. Gain insight through data analysis to iteratively improve the digital experience and campaign effectiveness.
• Perform any additional project, task, or activities assigned/delegated by the Line Manager.

Apply If you have:

• Bachelor’s degree in B.Sc. in Design, Computer Science, Marketing, Business, or relevant.
• 5+ years of relevant experience in a similar position and experience in balancing product, development, and user-centered goals to help shape overall product strategy, preferably in the telecommunication sector.
• Experience and knowledge of working on a product from Discover to Deliver with an ability to work in a challenging environment & adaptive to change and able to lead & manage multiple projects concurrently.
• Experience in leading Cross-functional projects with an ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.
• Knowledge of HTML, CSS & JavaScript, Adobe XD, Illustrator, Figma, Sketch, and Service Design with an understanding of SEO/Analytics tools.
• Firsthand strategy formulation experience and must be an excellent communicator to collaborate with many different teams across the company and finally, be enthusiastic for customer experience.
• Possess a sharp vision of the future of user experience and pursue forward-thinking design.

Consultancy Contract - 6 Months