Travel & Tourism Agent

OBJECTIVE/ PURPOSE OF THE JOB

A Travel & Tourism Agent role is to help customers arrange their travel plan and holiday.

KEY RESPONSIBILITIES

1. Contributes to agency efforts by accomplishing related tasks as needed.
2. Meets with clients to determine travel needs, budgets, and preferences.
3. Handles travel issues, conflicts, complaints, cancellations, and refunds.
4. Builds and maintains relationships with travel and tour vendors.
5. Maintains accurate records of bookings, payments, transactions, phone calls, and meetings.
6. Attends travel seminars and conferences.
7. Conducts research on destinations and industry trends.