IT Technician

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com.

Job Description

The IT Technician is responsible for providing support to users of desktop computers and associated peripherals. This will include installing, configuring and troubleshooting hardware and software issues. The role will also involve maintaining inventory of all equipment and software, as well as keeping up to date with latest technology trends. Good customer service skills are essential in this role, as is the ability to work independently with little supervision.

Key Responsibilities:

1. Provide technical assistance and support for computer systems and software.
2. Answer questions or resolve computer problems for clients in person, via telephone or from a remote location.
3. Install, modify and repair computer hardware and software. Train users to use new or modified equipment and software programs.
4. Read technical manuals, confer with users and conduct research to solve problems as they arise.
5. May also refer major hardware or software problems to vendors or technicians for further resolution.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Required Skills and Knowledge:

1. To provide technical support for computer systems and users.
2. To install, configure and troubleshoot computer hardware and software.
3. To maintain network infrastructure and ensure its proper functioning.
4. To resolve technical issues arising out of computer usage.
5. To protect user data and system security by implementing various measures.

Experience Required:

1. 2+ years of experience in IT technical support and customer support.
2. Experience in support with Microsoft Office365 (M365) applications.
3. Excellent communication and interpersonal skills.
4. Basic knowledge of NIST 800-171(r2) and Cybersecurity Maturity Model Certification (CMMC).

Education Required:

1. High school diploma or equivalency and at least one IT related certification.

Physical Requirements:

1. Work is normally performed in a typical interior/office work environment.
2. Work involves sitting and standing for prolonged periods of time.

Other Special Qualifications:

1. Must be able to read, write and speak English to effectively communicate.
2. Ability to obtain a base security clearance is required.
3. Must be able to relocate to Qatar for the duration of the contract.
4. A valid passport in Country of Record is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar.

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.