Fraud Monitoring Analysts - Banking

Job Description

We are currently looking for Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.

Required Experience :

• Min. 3 years of experience in fraud monitoring, customer verification, call center, compliance roles.
• Practical knowledge of digital fraud threats (e.g., phishing, account takeover, social engineering, mule accounts).
• Prior exposure to alert-handling systems or banking fraud case management tools is preferred.
• Customer service or transaction verification experience is highly valued.

Skills & Competencies :

• We are looking for skilled fraud analysts who will operate around the clock, ready to respond to any fraud incident being reported.
• Excellent verbal and written communication skills, especially for customer calls and internal coordination.
• Analytical and risk-oriented thinking to identify patterns and escalate effectively.
• Attention to detail for documentation, case tracking, and escalation notes.
• Ability to handle sensitive interactions with professionalism, especially under pressure.
• Comfort with working in a rotational shift setup including overnights, weekends or holidays.
• Team collaboration mindset, especially when working with compliance and fraud recovery teams.

Language Requirements :

• Fluent English is mandatory.
• Arabic is a strong advantage.
• Must be able to document and communicate clearly, particularly during urgent cases.

Educational Qualifications :

• Bachelor’s degree, based on Bank’s internal procedural requirements.

Key Responsibilities :

• Staff will work in rotating 8-hour shifts as part of a 24/7 fraud monitoring team, including weekends, public holidays, and overnight.
• Handling fraud complaints/reports/cases reported by Bank Customers through reporting channels.
• Handling fraud complaints/reports/cases received from other financial institutions by following internal procedures.
• Monitor and handle real-time fraud alerts generated by internal fraud monitoring systems.
• Conduct first-level assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases, account activities, identify suspicious activities, and take urgent preventive actions.
• Whenever necessary, contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff.
• Accurately document customer responses and fraud handling actions in internal case management systems and registers.
• Escalate confirmed or complex fraud cases to supervisors or designated fraud recovery staff for further investigation. In cases where confirmed fraudulent activity is detected, the analyst will refer the details to the core Fraud Control team for detailed investigations, STR reporting, and regulatory communications.
• Receive, handle, document, and redirect fraud case-related queries and reports from internal stakeholders (e.g., operations, call center, compliance).

Joining time frame : 2 weeks (maximum 1 month)