Customer Care Duty Officer

As a Customer Care Duty Officer you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the highest standard of corporate values are demonstrated through the provided services. Ensure that proactive planning and consistent high level approach is established to all assigned duties.

Accountabilities

• Ensure QACC quality and hygiene standards are maintained by conducting quality checks of the dish out meal versus customer specification and leading flight verification to ensure that equipment are being loaded as per the customer instruction.
• Ensure that Customers' specified requirements are properly mapped in the system by checking for the accuracy of the menu grids, specifications and crew handover sheets and share the information with the internal departments in a timely manner.
• Work together with Finance in costing/pricing and communicating catering agreements to ensure that the required data are being processed on time.
• Be involved in Menu Presentations by ensuring that Customers' requirements and specific demands are communicated clearly with the internal departments. Communicate feedback gathered from Menu Presentation to all concerned departments for their appropriate action.
• Share Customers' feedback/complaint with relevant Department heads, and communicate the response and planned rectification to the Customer in a timely manner.
• Responsible to deliver training to new Customers in system ordering (Qafe Express).
• Assist new Business Customer start-ups and menu specifications by physically being on the shop floor to ensure Customers' specific requirements are successfully communicated for execution.
• Increase efficiency in the department by looking into potential process automations that will simplify and expedite manual processes and enhance Business Customer experience.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Job Specific Skills

• Customer service orientation
• Ability to motivate and promote positive teamwork.
• Attention to detail.
• Effective interpersonal skills.
• Proactive and assertive
• Result and objective driven
• Creative and Innovative with ability to propose new and innovative solutions
• Strong team focus and commitment attitude
• Excellent communication skills (written & oral)
• Excellent Administration Skills
• Excellent computer skills, including MS Word, Office, Power Point and Internet.

Minimum Qualifications
High School Qualification / Vocational Qualification / Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience OR Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience.
How To Apply
If you are ready to apply, please go ahead and submit your application by uploading your CV and completing our short application form.