Collection Agent.

Job Summary

Filing of Civil and Criminal cases on defaulters, producing MI on legal status and providing all required documentation to the Legal team to assist in the cases. Ensure that the laid down collection processes are strictly adhered to while calling defaulted customers.

Key Accountabilities

1. Prepare checklist, print statements for all legal action cases (Criminal & Civil) and send full documents to the Legal Department.
2. Maintain and publish the records of complete data of all legal action cases sent to the Legal Department.
3. Miscellaneous works related to all legal action processes (Follow up with Legal Team for various matters, retrieving the cheques for criminal cases, ensuring all cases transferred to Legal Dept. are executed with Court case, maintaining records of any customer legal cases that are on hold/cancelled by units, CRDB updates, etc.).
4. Contact all assigned defaulted customers in time and update the collection system with the action taken against each case.
5. Attend to customer enquiries relating to default and recommend appropriate collection tools and remedial strategies. Obtain promises to pay and follow up on the broken ones.

1. Arrange to block defaulters and guarantors' accounts to recover past dues.
2. Early identification of problem cases and initiate subsequent measures to ensure timely collection.
3. Follow up with the branches and account officers for recovery purposes.
4. Follow up with employers to get the status of their defaulted employees and follow up with employers for end of service benefits in case of resignation/termination cases.
5. Help in early identification of skips and remedial action and perform early tracing activities.
6. File insurance claims in case of death & loss of employment as appropriate.
7. Block accounts in case of no salary transfer/loss of employment.

• Bachelor's degree in Banking/Business or equivalent.