Assistant Restaurant Manager - Masala Library

Company Description

#BeLimitless

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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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Job Description
Scope and Objectives
You are responsible to contribute to the operational and financial aspects of the restaurant operation. You have to offer support to the Restaurant Manager in overseeing the overall organization, ensuring the implementation and consistency of the company standards. It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the outlet in the absence of the Restaurant Manager and be pro-active, creative and results driven.

Key Deliverables And Responsibilities

1. Ensure correct grooming standards are followed at all times
2. Responsible for the smooth operation of the outlet
3. Follow the Care Programme at all times
4. Follow up on all financials, LQA, Forbes and TrustYou targets
5. Be aware of the daily, monthly and yearly financial targets
6. Actively contribute towards the achievement of financial targets
7. Report all issues and negative guest feedback on the Glitch system
8. Follow up on opening and closing checklists
9. Maintain the HACCP & FIFO standards as required by the regional governing body
10. Handle financial procedures according to guidelines set by the finance department
11. Link all facets of service, cuisine and entertainment
12. Assume the responsibility of daily operations
13. Handle security incidents and guest complaints with confidence and in a professional manner, reporting them in a timely manner to the direct supervisor
14. Assist with daily briefings for all staff prior to the commencement of shifts
15. Ensure all appropriate equipment is on hand for each service period
16. Assist the Restaurant Manager with training, grooming checks, and selection of casual labour (if needed)
17. Be creative, confident, and prepared to think outside of the box
18. Follow the personal development plan set by the direct supervisor
19. Ensure the operational inventory is always accounted for and in immaculate condition
20. Maintain the outlet at the highest levels
21. Create opportunities for upselling products
22. Develop the direct team to strive for excellence
23. Inspire heartists to create a flow of new and 'improved' ideas
24. Follow Hotel Evacuation Policy in case of an emergency
25. Ensure awareness and deliver optimum levels of service and guest satisfaction
26. Establish and maintain effective communication across all divisions
27. Lead by example through a passionate, hands-on approach
28. Assist with collecting information for the monthly P&L review

Qualifications
Personal Attributes

1. Motivator & role model
2. Positive attitude and well spoken
3. Result driven
4. Displays initiative
5. Commitment to professional values
6. Team creator
7. Customer / people oriented
8. Creative / open-minded

Additional Information
Talent and Culture / Team Communications

1. Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
2. Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
3. Attend briefings to communicate daily spa and fitness activities as well as understand what is happening within the hotel.
4. Ensure spa and recreation team maintains a positive relationship internally and with other departments in the hotel.
5. Efficient organisation of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
6. Assist in the recruitment, development, training and recognition programs of all team members.
7. Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
8. Understand and adhere to the Accor Code of Ethics book.

Health, Hygiene and Safety

1. Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
2. Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
3. Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
4. Ensure guest/member satisfaction at all times by assuring safety and service is always the spa’s first priority.
5. Assist in the development and compliance of all departmental emergency procedures.
6. Ensure all potential and actual hazards are reported as well as rectified immediately.
7. Assure safety of the persons and the property of all within the premises by fairly applying hotel regulations and strictly following existing laws.
8. Handle emergency situations with urgency and discretion.