Italian Senior Claims Advisor for Airbnb - Porto, Portugal

Italian Senior Claims Advisor for Airbnb - Porto, Portugal

Porto

EUR 24000 - 36000

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?

Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Italian Claims team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Communicate friendly and efficiently with the customers and provide relevant information
• Be the person responsible to deal with property damage issues
• Handle sensitive issues that were reported during ongoing reservations or after they are over
• Analyze the customer situation and assess the property features to determine liability
• Identify anomalies and patterns to identify fraudulent claims
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Proficient level of English (C2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
• Analytical and problem-solving skills with strong attention to detail
• Experience estimating contents and automobile/watercraft losses
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Minimum 1 year experience handling property damage, Insurance and Healthcare Claims, and dispute/conflict resolution (mandatory)
• Or minimum 2 years of Airbnb Claims experience
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.