IT Help Desk 1st Level Support

New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter mobility, Faurecia is the place to be.

Who we are?

Join Faurecia Aptoide Automotive, combining a start-up spirit with a first-class automotive equipment manufacturer, to develop the largest Apps Market for cars!

In the heart of Lisbon, our teams design innovative technologies by developing an Android Apps Market for major car manufacturers and offer the end customer an intuitive connectivity experience.

We are looking for a 1st Level Support Help Desk willing to take up with us one of the greatest challenges in the automotive industry!

What you’ll do

• Provide level 1 technical service support to our customers.
• Incident triage
• Troubleshooting
• Help customers using our software products and services
• Collaborate with our engineering teams to escalate and prioritize technical issues that require further investigation or resolution.
• Document customer interactions, technical issues, and resolutions in our knowledge base.
• Provide feedback to internal teams to drive product improvements and enhancements.

Requirements

Must have

• Fluent in English, spoken and written.
• Proven experience in a technical support role, preferably in a SaaS or software company.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving skills and ability to troubleshoot technical issues effectively.
• Familiarity with Android, web technologies, APIs, and basic programming concepts.
• Patience, empathy, and a positive attitude.

Nice to have

• Experience in Jira Service Desk
• Certifications in IT (e.g.: CompTIA A+)
• Knowledge on how Android works
• Knowledge on how Web apps and web APIs work
• Stay informed about industry trends, best practices, and emerging technologies related to our SaaS products
• Be curious and eager to learn
• Hands-on experience with the latest technology in a highly-scalable project with the leading industry leaders;

Faurecia is an Equal Opportunity Employer.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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