Customer Representative (Italian-speaking) - Streaming Service

Customer Representative (Italian-speaking) - Streaming Service, Lisbon

Client:

Concentrix

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8b2b25bf12a8

Job Views:

4

Posted:

20.04.2025

Expiry Date:

04.06.2025

Job Description:

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Advisor in Portugal (remote) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

What you will do in this role

As a Customer Advisor, you will:

• Assist viewers through phone and/or chat regarding their inquiries
• Provide account and application support to viewers namely about software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time answers to viewers' inquiries
• Contribute to creating brand engagement for our Client

Concentrix is a great match if you:

• Are native or proficient in Italian (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills coupled with empathy and team spirit
• Are familiar with digital streaming services and devices
• Have a positive and can-do attitude

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.