Property Management Support Specialist

Property Management Support Specialist

Property Management Support - London / Home based - Leading Company - Flexibility - Progression

Are you a proven Block Manager looking to move away from frontline portfolio management? Are you looking to share your knowledge and expertise on a more strategic level? Are you driven by developing best practice and driving continuous improvement? Are you looking for a leading employer that can offer a good work-life balance, stability, and true development and progression?

Overview

Our leading Property Management client is seeking a new permanent member of staff to work within the Customer Experience Team. Working alongside colleagues, your role is ultimately to develop business best practice and continuous improvement measures to help support the business in delivering 'best in class services' to its clients. In addition to supporting escalated complex matters, you will also play a key strategic role in establishing and developing customer-focused processes, driving continuous improvement processes, in addition to supporting the wider business in change management measures and establishing the business as market leading and customer focused.

Benefits

1. Flexible on location (ideally within greater London) / flexibility to work from home (initial training in the office may be required)
2. Flexible working - ability to adapt working hours to support work/life balance (Monday to Friday 37.5hrs)
3. Fully engaged team and business - passionate about delivering best in class services
4. £NEG £40-£45k basic - Regular reviews / increases with experience and as you progress
5. 25 days holiday + Bank Holidays + birthday leave
6. Structured training and planned personal development / career progression
7. Extensive range of staff benefits available e.g. 24/7 GP, enhanced pension scheme, major retailer discounts

Duties include

1. Supporting the development and implementation of the business quality assurance and best in class customer experience strategy
2. Supporting and overseeing business control processes to ensure best in class service whilst identifying any improvements that may be required
3. Supporting with technical aspects of any assigned customer complex cases and complaints to help support resolution and analyse the root cause to prevent repeat issues and further drive efficiency
4. Collaborate with other key business stakeholders within other departments to further develop process and best practice to enable best in class services to clients
5. Supporting in ensuring all customer business and services are compliant with current legislation, including safety standards, environmental laws, and Leasehold rights and obligations and are fit for purpose
6. Monitor any regulatory changes or customer needs trends that may need to be incorporated into best practice process or mitigate operational risk
7. Support in the development of customer feedback measures to further develop best in class customer focused processes
8. Ensure any complaints or complex issues are managed effectively within given service level agreements
9. Support the internal L&D / HR department with training needs analysis for the wider business and development of training programs

Experience needed

1. Proven Block Management industry knowledge and experience
2. Driven and motivated by improving best practice and enhancing the customer experience
3. Strategic and ability to understand trends and develop measures to increase the customer journey positively
4. Experience of working with a Property related CRM system e.g. Dwellant, BlockMan, Propman etc.
5. Experience in investigating complex issues or complaints and able to offer support / guidance to others in addition to considering preventative measures
6. People person - ability to adapt to the audience and support with a constructive and positive mindset
7. Happy to travel (expenses paid if required)

For further detail on this exciting and unique opening, please apply today. Randstad CPE values diversity and promotes equality.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.