Operations Supervisor

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Operations Supervisor leads the team to ensure quality service and operational support for both internal and external customers. This leader will manage daily workflows to meet defined Service Level Agreements (SLAs) and regulatory requirements. Key responsibilities include:

• Ensuring accurate balancing of general ledgers before and after fund disbursements
• Effectively managing and developing staff, ranging from non-exempt to exempt professionals
• Administering corporate policies and ensuring compliance with applicable laws and regulations
• Participating in the review and recommendation of operational systems and procedures impacting assigned units, coordinating system conversions from an operational perspective

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of operations-related experience

Preferred Skills/Experience

• Advanced knowledge of operation functions, systems, policies, and procedures
• Broad understanding and practical application of applicable laws and regulations
• Strong understanding of risk and risk-related activities
• Strong organizational, managerial, and project management skills
• Well-developed customer relations skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Thorough knowledge of banking operations and human resources

- The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.