Junior Service Operations Analyst

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McKinsey & Company

Wrocław

PLN 120,000 - 180,000

Be among the first applicants.

Yesterday

Job description

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Who You'll Work With

You will join Service Operations (Services Ops) service line as part of our Operations practice and will be based in the Wroclaw office.

You will be working with a unique blend of industry, functional, and regional expertise to help clients solve their most important and complex problems related to efficiency and effectiveness improvement across the service operations ecosystem. You will work closely with our client teams and help clients across industry verticals such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, Energy etc. on different Service operation domains like corporate business functions (e.g., Human Resources, Finance), customer care, workforce management, field operations, etc.

You will support team members on blending strategic thinking, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems in Service Operations space.

Your impact within our firm

In this role, you will work in teams to solve pressing and complex issues at clients through our existing portfolio of offerings/solutions as well as support the development of new proprietary tools, benchmarking databases and knowledge capabilities.

You will work with client representatives, McKinsey consultants and the global Service Ops experts throughout client engagements, focusing on following main aspects:

Perform efficiency and effectiveness benchmarking and operations diagnostics for corporate business functions (like Human Resources, Finance), Call Centers using McKinsey’s proprietary frameworks, toolkits, and databases
Implement digital/technology solutions from McKinsey’s portfolio of assets and solutions
Define, build, and deploy customized solutions and support development and maintenance of team’s proprietary analytical tools/ databases and other knowledge development project
Proactively create reusable knowledge and capabilities that capture the insights gained from McKinsey's engagements and changes in business environment

You will be supporting on activities ranging from data collection and analyses, client interviews and problem-solving, end deliverable creation and much more. You will drive the process of running the analyses, converting raw client data sources into enriched dashboards to deliver insights related to the business challenges at stake. You will diligently own the solution implementation, data management, analytics and visualization of our client engagements as well as translate insights into impact through pattern recognition, expertise, and client coaching.

Your qualifications and skills

University degree in business administration, computer science, economics, engineering, operations, or other related analytical discipline
Relevant working experience
Advanced Excel skills (mandatory) and Power Point skills desirable
Excellent written and verbal business communication skills in English including the ability to interact effectively at all levels of a large international organization
Superior problem solving and analytical skills
Sound business knowledge
Willing to work in a highly demanding and result-oriented team environment
Able to work with and effectively handle a diverse group of team members
Exhibit self-motivation and highly service-orientated work ethic
Knowledge of Service Operations domain on topics like General & Administrative functions, customer care, workforce management in areas of process excellence, benchmarking, robotic process automation (RPA) diagnostics, analytics (i.e., AI/ Machine learning) and/ or digital solution implementation is preferred