DevOps Support Engineer

DevOps Support Engineer should have a pro-active mindset in security, incident preventive measures, productivity, and global improvement of the quality of service.

Detailed description of work tasks to be carried out

• Candidates should have 8+ years of experience in support activity overall.
• Candidates should have ITIL certification V3 or V4.
• Knowledge of major market regulatory body’s rules is an advantage.
• Have worked on applications running on Windows.
• Should be able to do the following:
• SLA & KPI management, client communication & interaction.
• Predictive analysis, consulting, escalation management.
• Risk analysis and project execution.
• Knowledge in Capital Market FO/BO environment is an advantage.
• Strong knowledge in Configuration Management.
• Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions (e.g. CalMon, Splunk).
• Pro-active initiative to identify savings and efficiency gains.
• Careful observance of standards and processes.
• Excellent communication and interpersonal skills.
• Strong analytical or troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self-motivated, and excellent team player.
• Strong perseverance and diligence.

Description of knowledge and experience

• Ability to follow, scale the skill matrix.
• Financial knowledge and background.
• Person who will cover daily operations on Production and Pre-Production.
• Responsible for answering Business requests via email, performing daily monitoring of systems, and completing daily sanity applications.
• Includes IT Service Management tasks.
• Requests management (users and other IT teams).
• Operations management.
• Application Monitoring.
• EOD job flow monitoring.
• Weekends and after business hours deployments.
• Update and create documentation, be a part of shift schedule, and participate in daily meetings.