Process Expert

Company: Future Electronics

Job Responsibilities:

• Serve as the primary contact for the creation, updating, and maintenance of Standard Operating Procedures (SOPs) and process flows. Conduct periodic and annual reviews of SOPs to ensure they remain current and gain necessary approvals.
• Collaborate with the Global Subject Matter Expert (SME) Network to identify and implement standardization and process improvement initiatives across the organization.
• Support all Mergers and Acquisitions (M&A) activities with knowledge transfer, training, and end-user support. Ensure all critical documentation is captured in a standardized format and maintained.
• Oversee the rollout of new processes, ensuring proper sequencing for implementation across all relevant teams, and conduct audits to confirm adherence.
• Lead/deliver various training sessions (general guidance, commodity processes, systems-based, etc.) as needed.
• For new hires, facilitate necessary training by providing SOPs and training videos for self-training. Ensure effective classroom training through real-case demonstrations. After training, implement a three-week Hypercare to assist new hires as they transition into their roles. Track transaction compliance with SOPs and policies, conduct assessments to confirm understanding and adherence. Keep managers informed throughout the process.
• Provide robust support and guidance to end users, reinforcing best practices and ensuring that all guidance is well documented, including training videos. Address and resolve user inquiries effectively, helping them understand the root cause of issues and guiding them to relevant resources.
• Conduct monthly meetings with the Global Procurement Service Centers to reiterate best practices, ensure compliance with GP policies, and communicate new or revised SOPs. Prepare engaging content and present topics, including polls and surveys for feedback.
• Identify and propose opportunities for process standardization across the Service Centers.
• Act as an escalation point for process-related questions, serving as a facilitator and guide.
• Proactively identify and escalate issues, concerns, and opportunities for improvement to the leadership team, seeking assistance when necessary.
• Plan, coordinate, and implement activities designed to resolve or prevent issues that could affect overall business rules.
• Highlight any deviations from structured training processes to the section manager and secure sign-off on exceptions.
• Support transitions and projects assigned to the Process Expert.
• Serve as the SOP Library Owner, ensuring the integrity, effectiveness, and continual improvement of SOPs, including proper governance, revision, tracking, and content quality.

Mandatory Skills/Experience:

• Exceptional communication skills, both written and verbal.
• Experience in training and end-user support is highly beneficial.
• Minimum of 3 years experience in Procurement Service Center.
• In-depth knowledge of Lean and Six Sigma principles and tools.
• Strong problem-solving and analytical skills.
• Experience in sourcing and procurement domain.
• Proficiency in MS Office (Excel, PowerPoint, Word, SharePoint), Power BI and basic project management tools.

Desired Qualifications:

• Experience with procurement systems, such as SAP.
• Strong multitasking, prioritization, and time management skills.
• Ability to work independently in complex and challenging environments.

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