E-commerce Support Coordinator

E-commerce Support Coordinator

Company: GrowthRise Solutions

Location: Bahria Town Phase 7, Islamabad

Positions Available: 6

Job Type: Full-Time (On-Site)

Are you a customer-focused professional ready to make an impact in the dynamic e-commerce industry? GrowthRise Solutions is hiring E-commerce Support Coordinators to join our team in Bahria Town Phase 7, Islamabad. This is a full-time, in-office role offering an exciting opportunity to grow your career in e-commerce.

Key Responsibilities:

1. Deliver Exceptional Customer Support
   • Respond promptly and professionally to customer inquiries across various channels.
   • Ensure high levels of customer satisfaction through effective communication and issue resolution.
2. Manage Orders and Returns
   • Process orders and returns with precision to ensure smooth fulfillment.
   • Maintain accurate records of tracking numbers for efficient order monitoring.
3. Engage in Live Customer Service Chats
   • Address customer queries through live chat platforms.
   • Resolve account-related concerns and provide timely solutions.
4. Utilize Technology for Efficient Service
   • Leverage computer operations, including data entry, to handle customer interactions.
   • Use Microsoft Office tools, particularly Excel and Word, to enhance service processes.
5. Communicate Effectively
   • Demonstrate a strong command of written and spoken English for clear and professional communication.

Qualifications:

• Location: Must be able to commute daily to our office in Bahria Town Phase 7, Islamabad.
• Education: Bachelor’s degree in any field is required.
• Experience: Previous experience in e-commerce or knowledge of eBay operations is a significant advantage.
• Technology: Must bring your own laptop to the office daily.

Why GRS:

• Competitive salary and growth opportunities in the thriving e-commerce sector.
• Comprehensive training for qualified candidates to excel in their role.
• Collaborative and fast-paced work environment with a focus on customer satisfaction.
• Be part of a company dedicated to problem-solving excellence and customer engagement.

Note: This position requires daily in-office attendance. Candidates who cannot meet this requirement or do not match the specified criteria are advised not to apply.

If you’re a dedicated customer support professional seeking a rewarding role with room for advancement, we’d love to hear from you! Apply today to join the GrowthRise Solutions team.