Customer Support Specialist

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 55,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness.
• Communicate timely back to customers, track and resolve any issues regarding the service.
• Contribute to customer development role.
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Job Specification:

• O Levels/Matric or above.
• Age limit: 18-45.
• Excellent command over English, with good American or Neutral accent.
• Proficiency with MS Office particularly MS Excel.
• Flexibility & Adaptability.
• Customer-centric attitude.
• Emotional Intelligence and Critical Thinking.
• Self-motivated, assertive and responsive.