Service Engineer - Mandaluyong

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(Expected outcomes or goals of the position)

• Remote and onsite support of end-user related PC hardware and software issues (deployment, installation, troubleshooting)
• Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors
• Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping), etc.
• Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability.

Tasks, Duties & Responsibilities:

• PC, laptop and Mac devices
• Network (LAN)
• Inventory Management
• Customer Support
• Computer Related Peripherals Support

MINIMUM REQUIREMENT

• Education
  • (2 years) Diploma Courses: Computer Technician and Systems Management or equivalent
• Certification (advantage but not required)
  • Certified Windows Professional
  • CompTIA A+
• Work Experience
  • At least one-year experience in supporting end user technical concerns
  • Relevant work experience (call center agent, PC support, computer technician, etc.)
• Skills and Experience
• PC, laptop and Mac devices
  • Hardware assembly, installation and configuration
  • Troubleshooting and repair, disassembly and problem isolation
  • Software installation, configuration, upgrades, patching and troubleshooting
  • Proficient in use of MS Office applications and email systems
• Network (LAN)
  • Basic cabling, installation and configuration
  • Troubleshooting, connectivity testing and problem isolation
• Inventory Management
  • Maintain records (asset listing, license keeping and monitoring, etc.)
  • Monitor Asset (receiving, storage, deployment, repair and decommissioning/disposal)
  • Supplier / vendor coordination
• Customer Support
  • Provide onsite and/or telephone support to end-users
  • Assist users on workstation related concerns (hardware and basic software)
  • Troubleshoot workstation issues and escalate issues to proper technology group if needed
• Computer Related Peripherals Support
  • Support for printer installation (including MFPs), networking, troubleshooting and repair.
  • Support for the installation and troubleshooting of other computer related peripherals including their drivers such as (scanners, projectors, external hard disks, USB devices, etc.)