Senior Engineering Manager

Engineering - Software (Information & Communication Technology)

Full time

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023
#10th in Fortune Magazine’s 2023 World’s Most Admired Companies
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

This role will drive the DevOps mentality which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to improve the performance and availability of our applications. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

Responsibilities:

• Hands-on engineer with expertise in developing sophisticated, large scale enterprise applications/tools.
• Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments.
• Empower teams to automate demand driven scalable application deployments in test or production environments.
• Apply specialized knowledge of industry standards or practices to assigned initiatives to identify sophisticated and or broad problems and issues and formulate recommendations.
• Collaborate with leadership across teams to define solutions, technical implementation to drive software maturity and practices.
• Drive the technical roadmap for runtime systems and SRE, ensuring the reliability, scalability, and performance of our contact center and assisted servicing platforms.
• Establish and supervise key performance indicators (important metrics) for runtime and resiliency and drive continuous improvement efforts to meet or exceed these metrics.
• Provide technical leadership and guidance to the team, fostering a culture of innovation, collaboration, and accountability.
• Act as a technical contributor by participating in architecture design, code reviews, and solving complex technical issues.
• Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.
• Develop common framework components (to be demonstrated by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering.

Qualifications:

• BS or MS degree in computer science, computer engineering, or other technical field, or equivalent work experience in DevOps/SRE.
• Experience in designing critical highly available enterprise applications.
• Hands-on experience with performance testing framework design, tuning Java applications.
• Experience in leading relational and NoSQL databases.
• Hands-on experience on enterprise tools set such as Splunk, Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
• Experience with Splunk and/or ELK.
• Experience with agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories.
• Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization.
• Foundation in design, data structures and algorithms, and strong analytical and debugging skills.
• Deep understanding of cloud infrastructure, distributed systems, and containerization technologies, with a strong background in Contact Center Technology and Assisted servicing being a plus.
• Strong knowledge of SRE standard methodologies, including incident management, monitoring, and capacity planning, applied to contact center and assisted servicing environments.

Leadership:

• Proven ability to balance technical contributions with people leadership responsibilities, fostering a collaborative and inclusive team culture.
• Ability to lead a geographically dispersed team that is composed of colleagues and contractors.
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.
• Liaise between SRE, development, Product Owners, and other partner teams to improve performance and availability.
• Ability to build positive relationships with your team, business, and technology partners to achieve established goals.
• Ability to optimally interpret technical/business objectives and challenges and articulate solutions.
• Influence and lead team members with creative thought leadership with data motivated changes and improvements by challenging status quo.
• Demonstrate the ability to optimally communicate to internal business clients and leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service etc.

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.