Housekeeping Supervisor

Housekeeping Supervisor

• Supervises housekeeping staff as duties are being performed.
• Stocks and maintains supply rooms; orders supplies according to a budget.
• Receives, processes, and handles guest complaints in regard to housekeeping services.
• Ensures that all areas are kept clean and free from hazards.
• Organizes all staff during the day and hosts daily meetings with housekeeping staff.
• Assists guests, clients or organizers with questions and basic requests.
• Provides a high level of customer service at all times; remains professional.
• Provides progress reports and addresses issues.
• Understands the principles behind providing excellent customer service to guests.
• Possesses the ability to manage a team of housekeepers effectively.
• Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
• Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.
• Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.
• Is able to perform several tasks at the same time.
• Shows basic computer knowledge for the purposes of scheduling, recordkeeping, report preparation and more.