E-commerce CSR (Male) - Remote

Job Title: E-commerce CSR

Location: Remote

Job Description: We are looking for a proactive and organized Virtual Assistant to support our e-commerce customer service and order fulfillment operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. As a Virtual Assistant, you will handle customer inquiries, process orders, and ensure that customers receive exceptional service throughout their shopping experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Process customer orders accurately and efficiently using our e-commerce platform.
• Monitor inventory levels and coordinate with the warehouse team to ensure stock availability.
• Resolve order discrepancies, shipping issues, and returns in a timely manner.
• Provide customers with updates on order status and shipment tracking.
• Collaborate with the logistics team to ensure timely and accurate order fulfillment.
• Maintain detailed and accurate customer records and order information.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment.
• Strong understanding of order management systems and e-commerce platforms.
• Excellent communication and problem-solving skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Skills:

• Experience with inventory management software.
• Familiarity with shipping carriers and logistics processes.
• Ability to work in a fast-paced, dynamic environment.
• Strong organizational and time management skills.