Waiter/Waitress

If you're looking for a career with Apple Leisure Group, please click here to view job postings.

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

Main Responsibilities

1. Makes sure that the guests feel always at ease and find everything to their taste.
2. Provides guests with friendly, competent, and top-quality service ensuring maximum guest satisfaction in a manner consistent with house standards.
3. Co-operates with the rest of the team for a smooth operation.
4. Has a good knowledge of the food and beverages served in the restaurant/bar.
5. Serves food and beverages to guests according to the sequence of service learnt during training.
6. Performs various incidental duties to increase guest’s enjoyment and facilitate a smooth overall operation of the dining room.
7. Greets the guest with a warm smile and by name if possible.
8. Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&B standards manual.
9. Should be flexible and ready to work any shift given as per the requirement of the Outlet and Business Needs.

Operational Duties

1. To perform all duties and tasks in the assigned Place of Work to the standard set.
2. To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
3. To perform cleaning, opening, and closing procedures established for the Place of Work as assigned.
4. To have a thorough understanding and knowledge of all Food & Beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
5. To ensure that the Place of Work and surrounding area is kept clean, disinfected, and organized at all times.
6. To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found.
7. Carry out any other reasonable duties as assigned by the Outlet Supervisor, Outlet Manager, F&B Manager, Chef de Cuisine, or Senior Management.

Our family is always growing. Want to be in the know?