Customer Relationship manager

Customer Relationship Manager:

The purpose of the Customer Relationship Manager role at Great Place to Work is to drive revenue growth by promoting and selling our range of GPTW Middle East services. This position plays a pivotal role in identifying and cultivating relationships with potential government and private sector customers while maintaining strong connections with existing customers to ensure repeat business by effectively communicating the value of Great Place to Work's offerings. The Relationship Manager enhances the overall customer experience and satisfaction.

Responsibilities:

• Actively promote and sell Great Place to Work services, including culture assessments and certification, to individual organizations and corporate customers in both government and private sectors.
• Identify and pursue sales opportunities through prospecting, networking, and lead generation activities to expand the customer base.
• Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions that foster a great workplace culture.
• Conduct sales presentations and demonstrations to showcase the features and benefits of Great Place to Work’s offerings, emphasizing how they can enhance workplace culture and employee engagement.
• Negotiate contracts and pricing agreements with customers to close sales and achieve revenue targets.
• Collaborate with the marketing team to develop collaterals, promotional materials, and campaigns that support sales efforts and promote the value of our services.
• Provide timely and accurate sales reports, forecasts, and updates in the CRM to inform management, track progress, and support strategic decisions.
• Stay updated on industry trends, competitor activities, and market developments to identify opportunities for growth and innovation in workplace culture.
• Represent Great Place to Work at industry events, trade shows, and networking functions to enhance brand visibility and expand the customer base.
• Ensure compliance with company policies, procedures, and quality standards at all times.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Marketing, Human Resources, or a related field.
• Minimum of 0-3 years of experience in business development, sales, or a related field, with a focus on lead generation and prospecting.
• A demonstrated ability to generate leads and achieve sales targets is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively articulate value propositions.
• Results-oriented and proactive, with a strong ability to work independently and as part of a collaborative team.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Familiarity with both government and private sector clients is an advantage.
• Fluency in Arabic and English is required; proficiency in any other languages is a plus.