Guest Experience Duty Manager

Company Description

As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

• Work shifts across Food & Beverage and Front Office departments on rotating roster
• Lead, train and motivate team members across operation departments
• Enthusiasm and commitment to deliver exceptional service
• Ability to multitask with a can-do attitude
• Excellent verbal and written communication skills
• Ability to cope under pressure and handle guest complaints
• A high standard of personal presentation

Qualifications

• Availability to work 4 x 10 hour shifts including weekends
• Previous experience of 1 year or more in a supervisory or team leader role in a Front Office background or Food & Beverage background
• Must hold a Current General Managers certificate or ability to obtain
• Knowledge of Opera, Opera Cloud or similar property operation system

Additional Information

The Novotel Rotorua Lakeside and ibis Rotorua Lakeside is a dual branded complex hotel with 344 rooms located in central Rotorua. Our two hotels include Atlas Café & Restaurant and Clarkes Bar, ibis restaurant, 10 conference/Banquet rooms and InBalance Fitness Centre. This newly created role works across both our Food & Beverage and Front Office departments reporting to Operations Manager. This role would be ideal for a supervisor looking for development across operations at a duty manager level.

Why join Accor?

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - work life balance
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation

Worldwide

• Uniforms provided, washed and laundered daily
• Access to our Employee Assistance Program
• Refer a friend incentive

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.