Front Office Duty Manager

Add expected salary to your profile for insights

Bolton Hotel is Wellington's finest independent, NZ family owned and operated five star hotel, with an excellent central location for work or leisure in the capital. Just steps from the Parliament buildings and the central business district, Bolton Hotel is conveniently close to the best of the city's shops, cafes and restaurants and within walking distance of Wellington's vibrant waterfront.

We seek to create exceptional moments for our guests, providing outstanding service. We do this by providing a supportive family-feel where no team member is just a number which creates a warm, caring environment that extends to the guest experience. We have a genuine love for great hospitality and are our guest’s home away from home.

We are looking for a passionate Duty Manager to join our fabulous Front Office Team!

This is a full time position (guarantee of 30 hours per week) which will require the flexibility to be able to work mornings/afternoons/evenings (not overnight)/weekends/public holidays as required. We operate a 7-day rotating roster.

The Role, Tasks & Responsibilities

• Managing and facilitating guest and team communications throughout the hotel
• Assist with reservations, particularly afterhours
• Accurate shift reporting and invoicing
• Effective management of reception shift operations, such as: guest arrival, departure, invoicing, payment processing, audit and food and beverage service.
• Ensure we are adhering to our host responsibility policy, on-licence and the Sale and Supply of Alcohol Act.
• Lead emergency procedures as required
• Training new team members as needed.

Qualifications & Experience

• Minimum of two years experience in a similar role and establishment
• Must hold valid Liquor Controller Qualification and Manager's Certificate
• Strong and confident leadership skills with the ability to motivate team members in a positive way
• Excellent communication skills, through both written and verbal channels
• Must be guest focused with strong understanding of hotel five-star service standards
• Self-motivated and dependable with the ability to adapt and problem solve
• High standards of personal presentation
• Excellent organisation and attention to detail
• Full Clean NZ Drivers Licence is preferred and highly valued

Please note, we will not offer visa sponsorship for this role and applicants must have the right to work in NZ.

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• Do you hold a current New Zealand General Managers certificate?