Senior Cargo Operations Agent

We are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team based in Amsterdam as a Senior Cargo Operations Agent.

In this role you will be providing the Cargo Operations and Customer Service Functions with both import and export cargo. You will be responsible for securing proper operational and customer service support to enable the station to meet the cargo target and operational performance for the station.

You Will Be Responsible For:

1. Supporting the immediate supervisor in developing an operational plan and to provide quality customer service and surpass revenue targets.
2. Liaising with local ground handling agents and with head office cargo departments to ensure/enhance a high-quality service provided by QR for both import and export.
3. Oversee the GHA routines in order to pursue smooth running of operational activities.
4. Support import customers for clearance of their cargo.
5. Liaising with HQ DOH and/or origin stations for necessary support.
6. Flight planning with maximum utilization of flight capacity, control and operation export & import. Maintain close coordination between QR Space Control and Customers by ensuring their shipments are for maximum utilization of space on aircraft.
7. Coordination with customer/cargo claims representatives at head office, handling of discrepancies at stations and in all administrative issues related to stations.
8. To disseminate all cargo-related information to update customers regarding Customs, Governmental and Health Authorities’ Rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
9. Ensure that notifications are sent officially on Cargo Arrival Information to Freight Forwarders/Agents/Direct customers to ensure the cargo does not stay under Airline Custody for long periods, avoid damage and for space availability at the warehouse.
10. Administration of ULD Stock and Cargo Stationary in coordination with the GHA.
11. Performs other department duties related to his/her position as directed by HOD.

Be part of an extraordinary story:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Job Posting: Apr 11, 2025, 3:49:08 AM

The Ideal Candidate Will Have The Below:

1. High School Qualification – minimum 4 years of job-related experience
2. Vocational/Diploma or Associate Degree or equivalent – minimum 3 years of job-related experience.
3. Computer literate and good communication skills
4. IATA/TACT Regulations
5. Understanding of Cargo Operations/acceptance/office (admin)/warehouse/ramp/cargo procedures export & import
6. Dangerous Goods Regulations
7. Cargo Reservations
8. Ware House Handling Course
9. Knowledge in Cargo Sales will be an added advantage.

You must have the current legal right to live and work in the EU/Netherlands.