Product Manager - CS Data and Analytics

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world. As part of Booking Holdings, which includes brands like Priceline & Agoda, we’re at the forefront of innovation and customer service in the travel industry. The Travel Media Network provides cutting-edge advertising solutions to help brands reach our extensive travel audience.

Leadership/Team Quote:

“We’re bringing Product know-how to the forefront of data across the Customer Service area, with a mission to represent the voice of the customer to the rest of the business. We’re continuing to evolve our approach, build data stories and inspire our people to make a meaningful impact for our customers”

Key Job Responsibilities and Duties:

As a Data Product Manager in the Customer Services team at Booking.com, you will be responsible for developing and driving the strategy, vision, and execution of data-driven products that enhance the customer service experience. This role involves the end-to-end management of the product lifecycle, from ideation and requirements gathering to execution and performance analysis. You will be at the forefront of transforming our data landscape into a modern, scalable, and governed data ecosystem. You will also own relevant data modernisation roadmaps enabling seamless data flow and integration across multiple business units, powering data-driven decision-making.

Specifically, you will:

• Be responsible for the end-to-end delivery of a portfolio of data products. Design, develop and implement data products based on user needs and the company's product strategy and objectives.

• Explore business opportunities, looking into how we can better utilise our data.

• Drive actions through internal dashboarding and reporting tools to optimise Customer Service.

• Drive the development and implementation of models within our scope, helping our system perform more intelligently.

• Drive cross-functional collaboration with data analysts, data engineers, data scientists, data managers and business stakeholders to ensure the delivery of consistent, high-quality data, data integration initiatives, and power our traveller and partner centric service.

• Develop a deep understanding of the current and future customer needs across all areas of the business.

• Prioritise and communicate initiatives with key stakeholders on a regular basis to ensure that all projects and existing functionality are moving towards our defined OKRs.

• Collect and understand the business data requirements for products and services by translating them into well defined epics, user stories and acceptance criteria.

• Manage Scrum, the release backlog and work with delivery teams to keep it up to date and efficient.

• Gather, analyse, and report on data usage, quality, data flows to benchmark and measure the performance of the data products. Striving to continuously improve end user data consumption experience.

• Ideate, build, and run workshops to continually improve data adoption and action across the business.

• Actively participate in, and contribute to, the product network and the craft community.

Qualifications & Skills:

• A minimum of 2 years of experience as a Data Product Manager (or equivalent) in a large-scale environment.

• A proven track record of delivering successful data products for user consumption.

• Experience in improving data workflows, components and data models - working closely with engineers and architects to design and deliver scalable data solutions.

• Strong communication skills - be able to communicate with the business at all levels and across disciplines - data specific, technical and non-technical. Ability to write clear and concise product goals, requirements, status updates and product results.

• Strong stakeholder management, collaboration and influencing skills - able to bring diverse stakeholders together to agree and move forward with an approach or plan.

• Proficient in working within an Agile product-based organisation with good organisational and project management skills (leading and executing).

• Be highly analytical and methodical in your approach to problem solving, with a track record in developing methodologies to measure the delivery of data products that drive better decisions and understanding.

• Comfortable querying data and performing analyses independently when required.

• Have a clear sense of ownership and deliver and maintain the highest quality across the solutions you produce.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire.

• The interview process will entail, 4 stages - Recruiter Screen, 2 x Craft Interview and Final Interview.

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.