Workplace Ambassador - Receptionist

Workplace Ambassador - Receptionist

Workplace Ambassador - Receptionist

Apply remote type: On-site

Location: Kuching, Malaysia

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: REQ415431

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Main Duties & Responsibilities

• Provide call logging services in accordance with the service guidelines.
• Receive and log complaints - Record complete details of the service requests/complaints from employees. Assign unique identity numbers for all service requests/complaints.
• Generate job cards/work orders for all service requests with specific tasks by assigning unique reference numbers.
• Assign and dispatch specific service providers based on the nature of requests/complaints.
• Follow up on completion - Close service requests by regularly following up with respective service assignees and record response times.
• Communicate with requestors to ensure call closure, request status, reasoning, and commit on probable timing of call closure.
• Prepare daily/weekly reports on call status. Prepare monthly reports on recurring calls and assist the Assistant Manager - Facilities in job card analysis.
• Ensure compliance with regulations/requirements of JLL management.
• Provide assistance in general administrative activities as required.
• Contribute to the Monthly Management Report.
• Participate in emergency evacuation procedures including crisis management and business continuity.
• Manage all health and safety issues and actively participate in health and safety reviews.
• Assist with the resourcing of other aspects of operation as required.
• Perform other duties as required.
• Work closely with Administration in relation to the payment of invoices.
• Work closely with Engineering and Facilities in relation to the completion of work orders/contractor management and agreed operational procedures.

Others

• Support the Workplace Experience Ambassador Program.
• Operate Plan on & E-Fit.
• Meeting Room booking.
• Locker Management.
• Workplace Accessibility Program Back-up for SRA, etc.

Workplace Engagement

• Lead employee engagement at all levels as the main point of contact for all staff in the building.
• Act as a workplace community liaison to bring together teams, support, and promote internal events/clubs and build the community.
• Host engagement meetings to prompt proactive feedback about the building and enhance the overall workplace experience.
• Provide feedback and suggestions raised by the staff to the CRE and workplace team.
• Arrange and meet regularly with the client within their area to ensure that needs are being met.

Proactive Workplace Management

• Mitigate workplace challenges and prepare proactive solutions to improve productivity.
• Conduct regular floor work to ensure space readiness.
• Monitor space utilization on a day-to-day basis, proactively identify low and high usage areas, and prepare recommendations for improvement.
• Review neighborhood sizes and work patterns to ensure spaces are used efficiently and provide feedback where necessary.
• Support and coordinate Workplace initiatives, including communications campaigns.
• Liaise with the Workplace and project teams for periodical reviews of fixed desk requirements.
• Identify areas of improvement in service delivery and implement changes as required.
• Work with the environmental team to raise awareness and ensure optimum recycling.

Facility Management

• Ensure the provision of a safe working environment.
• Ensure compliance with statutory regulations on fire, health, and safety standards.
• Recommend continuous quality improvement practices and implement industry best practices.
• Implement workplace procedures and performance measures and ensure they are maintained.
• Ensure disaster recovery and business continuity plans are implemented and maintained.
• Ensure escalation and incident reporting procedures are in place.
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct.

Workplace Etiquette

• Champion flexible working and provide support to employees on tools and processes.
• Ensure the building and relevant equipment/technology are in perfect working order.
• Encourage ownership of issues with shared desk/space by guiding users to the right direction.
• Manage the locker process and ongoing distribution post-implementation.

Requirements

• Must have the necessary rights to work in Sarawak (candidate must be a local Sarawakian).
• Diploma/Certificate in Business Administration or equivalent field.

Location: On-site – Kuching, Malaysia

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