Wireless Engineer - MRO AMS

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Position Overview

• Works as Senior Maintenance Wireless Engineer based in Malaysia.
• Acts as the technical point of contact for the engineering team, customers, and vendors.
• Organizes meetings and presentations to provide a technical perspective of the designated product line.
• Analyzes network performance, resolves complex network problems, and optimizes network architecture.
• Engages directly with the project delivery team and customers to deliver technical solution services according to SLA.
• Maintains all KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) for Wireless operations.
• Notifies higher management, including the Project Director and local Technical Support Department, in the event of a critical incident. Manages incident resolution within SLA and carries out improvement actions based on RCA.
• Submits required reports to the management team and customers on a scheduled basis and attends management meetings.
• Chairs weekly/monthly governance meetings with the operations team to track project delivery and performance progress.

Candidate Requirements:

• Bachelor’s Degree or above in Telecommunication, IT, Computer Science, Engineering, or other related technical disciplines.
• Minimum 5 years of customer support/project experience in telecommunications.
• In-depth knowledge of Wireless products.
• Excellent interpersonal and communication skills.
• Strong written, verbal, and telephone communication skills are essential.
• Mobile and flexible; willing to travel if required.
• Willing to learn and resourceful.
• Good understanding of telecom concepts such as GSM, UMTS, LTE, and 5G.

Professional Skills:

• Good knowledge of network implementation, integration, and site operations, as well as network service level management.
• Good knowledge of wireless networks.
• Good knowledge of network topology, traffic handling capabilities, and traffic characteristics.
• Good understanding of network implementation/integration processes.