Web3 Gaming Support Operation Executive

Company Overview :

We partner with industry leaders in gaming, specializing in game development, publishing, and marketing. With a passion for crafting immersive gaming experiences, you’ll have the opportunity to work on exciting projects, contribute to the creation of groundbreaking games, and help shape the future of gaming.

Job Responsibilities :

• Work closely with the Operations Manager to ensure customer service supports broader company goals and objectives.
• Serve as the first point of contact for customer inquiries and issues related to GameVault’s platform.
• Coordinate with internal teams (product, tech, and ops) to resolve platform issues and ensure that any bugs or operational challenges are addressed swiftly.
• Manage team members’ schedules based on customer demand and ensure that adequate support is available during peak times.
• Work closely with product teams to provide input on product changes related to customer service.

Requirements to succeed :

• Diploma or higher in Business, IT, Customer Service, or a related field.
• 1-2 years of experience in event operations and customer service, with strong customer service skills and operational background.
• Strong interest in blockchain, NFTs, and the crypto industry.
• Experience with customer service tools (e.g., Zendesk, Freshdesk) and ticketing systems.
• Experience in data analysis and reporting, with the ability to use metrics to drive improvement.

Rewards gained :

The opportunity to be part of a fast-growing Group which is a leader in its field of industry and offers excellent career progression opportunities locally. A unique aspect of this role is the opportunity to leverage technical skills or a design background, which is highly advantageous in our innovative work environment.

To Apply :

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to huicheng.heng@careerhorizons.com.my. Due to overwhelming responses, we will only be able to contact shortlisted candidates.