Wallet Operations Specialist (Mandarin Speaker)

Wallet Operations Specialist (Mandarin Speaker)

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

Job Responsibilities:

• Token and network management, including new token configuration, risk identification, token delist and other related work.
• Deposit and withdrawal management, including suspension and resumption, congestion, network confirmation, address and memo format.
• Wallet balance and fee management, including wallet balance supplement, fee profit monitoring and adjustment.
• Operational tools construction, including data analysis dashboard, operation backend tools, monitoring and alarm.
• Operation status diagnosis, including daily and weekly reports, and other analytical reports.
• Ensure adherence to regulatory requirements and implement robust security measures to protect digital assets and user information.
• Resolve wallet issues by engaging with stakeholders and internal teams.
• Address business needs by offering comprehensive solutions and overseeing implementation.

Job Requirements:

• 1-5 years of experience in relevant field with a Bachelor's degree in Finance, Computer Science, Information Technology etc.
• In-depth understanding of blockchain technology, smart contracts, and DeFi/Web 3 projects.
• Hands-on experience with cryptocurrency wallets, exchanges, and trading platforms.
• Proven track record in managing digital asset operations, including custody, transaction processing, and security protocols.
• Familiarity with regulatory frameworks governing cryptocurrencies and digital assets.
• Great logical thinking ability, communication skills, self-driven, and quick-learner.
• Have a sense of responsibility, self-motivation and a strong capability to work under pressure.

What We Offer:

• Open to candidates in Malaysia.
• Competitive salary and benefits package.
• Flexible working hours and casual work attire.
• A dynamic and challenging work environment where you can truly sharpen your analytical skills.
• Opportunity to work on cutting-edge projects in the fast-paced crypto and web3 space.
• A supportive team culture that values innovation, performance, and diversity.
• A global work environment where international teams foster cross-cultural collaboration and synergy.