Walk-in Interview 22 January 2025: Customer Service Representative (Johor)

Walk-in Interview 22 January 2025: Customer Service Representative (Johor)

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Responsibilities

• Make telephone calls to new-to-bank/existing customers to obtain and update personal information.
• Keep accurate and detailed records of calls made and results achieved.
• Perform customers' information maintenance based on the obtained information.
• Understand and manage personal performance on a daily basis.
• Maintain and uphold the confidentiality of customer information and all other bank information.
• Act as a representative of the bank at all times.
• Ensure compliance with the management of customer information at all times.

Requirements

• Candidate must possess at least a Diploma in any field, preferably with at least 1 year of relevant experience.
• Fresh graduates are encouraged to apply.
• Possess good interpersonal, communication, and customer servicing skills.
• Good command of spoken and written English & Bahasa Malaysia.
• Computer literate with keyboarding skills.
• Fast learner and comfortable with learning new products and system applications.
• Must be willing to work on a rotation shift.

Company Overview

Affin Bank Berhad (AFFIN BANK) is the financial holding company of Affin Islamic Bank Berhad, Affin Hwang Investment Bank Berhad, and Affin Moneybrokers Sdn Bhd. Generali Life Insurance Malaysia Berhad and Generali Insurance Malaysia Berhad are associate companies of Affin Bank Berhad.

AFFIN BANK provides a suite of financial products and services catered to both retail and corporate customers. The target business segments are categorized under key business units such as Community Banking, Enterprise Banking, Corporate Banking, and Treasury. As of 17 August 2023, AFFIN BANK has a network of 120 branches in Malaysia.

At AFFIN, we strive to connect and engage with our customers to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalized experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity, and value creation. Our tagline “Always about you” was crafted to drive loyalty and build our reputation as a creative and innovative financial organization. Our people are at the heart of what we do and remain the focus of our customer-centric culture.